Shipping & Returns

If your questions aren’t answered here, please contact us at House of Roe.  We’re happy to help!

Shipping

We ship all orders within the continental U.S. via USPS Priority Mail unless other shipping methods are requested.  Alternative shipping methods may require an additional charge.  Please contact House of Roe for more information if another shipping method is desired.

All orders shipped  within the continental U.S. via USPS Priority Mail are free.  Alternative shipping methods may require an additional charge.  Please contact House of Roe for more information if another shipping method is desired.

We ship all in stock orders within 2 to 3 business days. Classic Renaissance Gowns are made to order and may take 4 to 6 weeks to produce, unless they are part of the full Set.  All Gowns in the Classic Renaissance Gown Set are in stock and ready to ship. Backordered items typically take 4 to 6 weeks to produce before they can ship.

Backordered items typically take 4 to 6 weeks to produce before they can ship.  We will contact you within 2 business days of receiving your order to confirm the expected date of shipping, or you can contact House of Roe before you place your order to confirm the expected shipping date.

Once shipped, orders usually take 2-5 business days to arrive to you.

 

 

Returns

We understand that every body is different and therefore each garments may fit each person differently.  If you have any problem with the fit, we are happy to exchange it for another size.

Please note that no two House of Roe gowns are made using the same combination of fabric color, trims and trim design.  As a result, any replacement gown can be provided in the same color, but will have different trimmings.

Please contact House of Roe within 30 days of receiving the product to arrange for returns.  Standard delivery times apply to all replacement clothing.

If you have any problems with your purchase other than the fit, please contact House of Roe within 30 days of receiving the product.  We accept returns on any unworn, unaltered clothing.

Or if there is a problem that we can fix, please let us know!  We want to make products you’ll love to wear for years to come.